Frequently Asked Questions

FAQ! Need help?

You can find a list of the most frequently asked questions (and answers) below.

If you still can’t find the answer to your question please feel free to email us or message our online chat.

General Questions

Direct-to-Film (DTF) printing involves printing your design onto a special film, which is then heat-transferred onto the garment. This method creates durable, vivid prints that sit slightly on top of the fabric, giving a bold, premium finish.

DTF works on a wide range of materials and colours, making it versatile for all types of apparel. It’s especially great for logos, lettering, and full-colour graphics that need excellent stretch and wash durability.

We do not provide quotes as all of our pricing is available online (includes the garment and a one-sided print).The best thing to do would be to add a dummy or draft design onto the style you want then proceed to choose your sizes and quantities to then add to your cart. This will give you the most accurate totals with shipping.

Unfortunately not, we are a live production facility and do not have a storefront for this. Our reception area is only for picking up orders.

If you are wanting to print your own design, you'll need to upload an image file with the following specifications:.JPG or .PNG file (.PNG is preferred with a transparent background. If you are unable to remove the background we can do this for you. Please email us before ordering, as some extra charges may apply).Highest resolution possible, between 200 to 300 DPI is print ready however we are able to print images less than 200 DPI if you agree and accept that the print may not turn out crisp and clear.We do NOT accept any other file types including PDF, SVG, EPS, AI, etc. Please export your image as a .PNG file at 300 DPI if you have these other types. Uploading these other file types may result in an incorrect image being uploaded into our system and we are not responsible for misprints that occur due to this. If you are concerned about image quality please email us PRIOR to placing your order and we can check it over for you. You can email us at info@tasmanclothing.com.au

Indeed, we do! We have in-house graphic designers that look over all the artwork. If you want a custom design created don't hesitate to get in touch. This service starts from $25 per 15 minutes. You are more than welcome to get in touch for a free no-strings-attached consultation. Email through your artwork and brief to info@tasmanclothing.com.au and we'll get back to you ASAP.

You can order a shirt in every colour if you’d like! Once you’ve designed your tee, you’ll be able to add different sizes and colours of the same style garment. To have your design across different styles of garment, you’ll need to place your designs on the different shirt styles you’d like. To do this, once you’ve created one of your shirts and added it to your cart, find the next garment style you’d like and in the design tool, select ‘load my designs’ to access what you’ve already created. If you’d like to be able to re-order your artwork at a later date, make sure you log in or create an account so that your designs are saved. Unfortunately, if you create a design while not logged into your account, it will not be saved.

We highly recommend ordering a sample print if you want to place a large order! To do so just place an order for one or two of the garments you’re interested in with your prints on them. This way you can get an understanding of the print result and the look and feel of the garments before you commit to a large order. We cannot provide samples free of charge, and we do not have a storefront for you to view and try on garments in person.

Nope! Zilch. ZIP. none. You can order as many or as little prints as you like as we have no minimum order quantities or set-up fees.

Absolutely not! You can print a one colour design or a full colour photograph, there's no limit to how many colours you can print and there are no setup fees.

Our website is the most up-to-date and user friendly website for custom t-shirt printing! For this reason we are unable to place orders on the behalf of customers, and we do not have the facilities for you to order in person. If you get stuck or are visually impaired we recommend getting the assistance of a friend or family member to help you.

No, we do not print on supplied garments. We only print on items we have thoroughly tried and tested so that we can guarantee you the best possible print result. We have discounted rates with all our major wholesalers, so you can be sure you're getting a great deal.

We unfortunately don't sell blank stock. We love printing so much that it's all we do!!If you place an order with blank artwork with the intention of receiving plain blank stock, we will cancel your entire order.

Your package will include your garments, some super groovy T-Shirt Co stickers, and a Care Card with instructions to help you take care of your tees!We DO NOT include receipts or pricing in packages, so if your order is a gift, don't stress!If you don't want any of our branding in your package let us know in your order notes, however we do recommend keeping our Care Card so the recipients can follow the correct care instructions.

If you have placed an order with us after October 2022 and have created an account before ordering, all your order and design details will have been recorded in your account. To order simply log into your account, click on the icon next to the cart to view your past orders, click on the order number you'd like to re-order from and then click on 're-order'. You'll then be able to proceed with a new order as per usual in our design tool and select the sizes, colours and quantities you need with the original design. If you can not see the re-order function firstly log into your account, select the style you'd like to print on, click on personalise and find the 'previous designs' folder in the design tool. There's a chance your artwork from previous orders will be saved here. Otherwise to ensure that your artwork is the same across different orders we recommend to save it in a template. See how to do so here. Our team cannot arrange repeat orders on your behalf, you can only do this through your account.

For Current Orders

We will notify you via email and your order will be ready for collection after 3pm.

If you haven’t received your collection email, jump on the chat or send us an email and we can check the status of your order for you.

Please take note of our opening hours before you come by our facility for pick-up!

Pick-up hours:
Monday to Thursday: 8:30am - 5pm
Friday: 8:00am - 4pm
Closed on weekends

We unfortunately CAN NOT combine multiple orders.

If you have recently placed and order and need to add in extra items, get in touch with us within one hour of that order being placed. We can cancel the original order for a refund so that you can reorder with all the items you need.

If you email us within one hour of placing your order, we can most likely accommodate your changes depending on what it is e.g. colour/size/style change.

Note that we cannot add an additional print side or extra items.

Unfortunately we cannot add items to your order once it has been confirmed, so you will need to place a new order with the items you missed. We are also unable to combine multiple orders into the same package for shipping.

If you would like to cancel and re-order with the extra items, please contact us within one hour of placing your order.

Don’t stress! Email us as soon as possible with your correct address details and we can update them for you if your order is still with us.

If the item has already shipped we unfortunately won't be able to make any changes.

If your package is returned to us from an incorrect address, you may incur additional charges for us to send it again.

If your order is still with us we can change your shipping method, including Pick-Up, Standard or Express. Please email us as soon as possible and note that some additional charges may apply.

Sometimes deadlines change, and we know that more than anyone! Contact us right away if you need to speed up your order and we can let you know what's possible and what extra costs are involved.

If your order is already in the production queue or includes an On Request item, unfortunately we will not be able to rush your order.

If you have just received your tracking number for your item, but AusPost doesn't seem to know anything about your order yet, hold tight! The email is to let you know that we've packed your order and we have it ready for AusPost to collect. Until they've collected the orders and scanned them into their system, you may not be able to receive tracking updates.

If your tracking details weren't sent to you or it's still not working after 48 hours, contact us and we'll look into it for you.

Don't worry! The yellow mark and vinegary smell is part of our curing process which helps to preserve the colour and longevity of your print.

We also recommend to wash your garments before wearing. Pop it through a cold wash cycle and it will come right out.

Unfortunately, once your order has left our warehouse, it's out of our hands - literally.If there are shipping delays or your shipment is lost, please contact AusPost directly with your tracking number.

If you have chosen Pick-Up, you will receive an email notification as soon as your order is ready to collect.

Due to the volume of orders going through our system, we will hold your order for a maximum of 30 days. If you fail to collect in this time we will assume you no longer want your order and will return it to our warehouse, without refund or credit.

All unwanted garments are donated to local shelters and charities to help clothe people in need.

If you want to cancel your order please contact us immediately to see what we can arrange. If you have ordered an On Request item or if your order is already in our production queue, we will not be able to cancel your order.

We unfortunately won't be able to accommodate personalised notes.

Production and Shipping

All of our production timeframes DO NOT include shipping and delivery. Make sure to place your orders with enough time to account for that.

Super fast! We have a rush service available for $10 per item on a wide range of products. If you order before midday, your order will be completed the same day. If you order after midday, your order will be completed the next business day.

Shipping and delivery will take a few extra days depending on which method you choose. If you are local to Hobart you are more than welcome to pick-up your order from us.

If you need your order by a particular date please leave plenty of room for production and delivery.

Make sure that if you need items urgently, you choose from our in stock items, otherwise you won’t be able to select the rush service fee at checkout.

It depends on what you’ve ordered! Our In Stock items are kept here in our warehouse so it takes us 3-5 business days to print (or we can do it same day for a RUSH fee, see above). On Request items need to be ordered in from a supplier and they can take 5-10 business days for us to receive and print for you.

Once all your items have been printed we will email you with the tracking information if you’ve chosen shipping or let you know that it’s really for collection from our office in Hobart.

Our production timeframes do not include delivery.

We deliver Australia wide!

We also offer international shipping to our mates across the ditch, in New Zealand.

We use live rates from Australia Post, so shipping charges are calculated at checkout based on weight and destination.

Shipping starts at $7.16 for standard post to metro areas up to 500g, and is free on orders over $500 (metro postcodes only, standard post, transit cover extra).

Go to our Shipping and Delivery page for more information.

Shipping times vary depending on your location and method (standard or express).

Check out our Shipping Info page for more details.

If you have chosen Pick-Up, you will receive an email notification as soon as your order is ready to collect.

Due to the volume of orders going through our system, we will hold your order for a maximum of 30 days. If you fail to collect in this time we will assume you no longer want your order and will return it to our warehouse, without refund or credit.

All unwanted garments are donated to local shelters and charities to help clothe people in need.

Depending on whether your order was picked up or shipped, it would have been packaged in either a brown paper bag, cardboard box, or Plastic recycled mailer. All of these materials are recyclable, with the Plastic mailers suitable for soft plastic recycling. If recycling is not an option in your area, please dispose in your regular waste bin to avoid polluting natural habitats.

Digital Printing

The fabric composition, fabric weights and dyes used can affect the overall print result. This can occur with any print method and we don't consider it to be a defective print.

These variances can occur not only from brand to brand but from within the same brand as well.

Direct-to-film, or DTF, is a printing method that involves the use of a digital printer that applies ink directly onto the Film and it is then transferred via heat press. Water-based ink is applied in a single layer that quickly absorbs into the shirt’s fibres. Similar to your ink jet printer at home, except larger and faster.

DTF printers are large and capable of handling all kinds of designs in many colours. The DTF printing method is precise and produces high-quality results.

Our DTF prints will last over 50-100 washes, as long as washing guidelines are strictly observed. Some prints will last longer and are worn for many years. Polyester blends and marle colours may fade sooner so take extra care when washing and drying for improved longevity.

Sun exposure and harsh detergents will affect the life-span of the print.

To keep your custom printed shirt looking its best we recommend following these washing guidelines.

Cold wash only
Wash inside out
No harsh detergents
Do not tumble dry
Do not iron print area
Line dry inside out, preferably out of direct sunlight

A care card will also be provided with your order.

We use Neopigment Ink which is a high quality water-based, 100% non-hazardous and toxin free ink. They contain no animal by-products and are safe for infants and babies.

Digital printing and screen printing are very different and will produce different results. This is due to not only the method of application, but also the type of inks and range of colours used.

If you are comparing a DTG print to a screen print, you may see a difference

Direct-To-film- printing is our specialty, and our team is dedicated to printing your orders as efficiently as possible. Get in touch with us at Tasman Clothing! We offer a wide range of decoration methods and placement options including sleeves and collars to bring your designs to life on larger runs. Minimum order quantities and setup fees may apply, so contact us today to discuss the best solution for your project.

We’re currently seeking pickers, packers and printers to join our team on a casual basis in the lead up to Christmas. Email us your resume or click here for more information and to apply.

Artwork Files

Our Personalise design tool makes it easy to edit the size and placement of your images and text. Make sure you are happy with your artwork before you add to cart, as this will lock your artwork and there is no way to go back and make further changes.

There are many free and paid design and photo apps that can help you remove the background from your artwork. If you get stuck, please contact us before ordering and we can remove the background for you (some charges may apply).

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

If you're unsure whether or not the file you would like to print is OK for print, feel free to get in touch with us via email and send your files through. We are happy to give the files a once over and let you know if they are OK to go ahead or not.

Refunds and Exchanges

As all of your prints are custom and printed just for you we do not accept returns or exchanges unless it arrives damaged or faulty.

We’re confident you’ll love your printed item, but if for any reason you are unsatisfied with your product please contact us immediately and include the following details:

Your order number
Date of purchase
Details of the issue
A photograph of the print issue, fault or damage

Each item we produce at the T-Shirt Co is uniquely yours. For this reason, we do not accept exchanges or refunds unless your product is damaged or deemed faulty.

You can read our full returns policy here.

Because we custom print according to your order, we cannot offer exchanges or refunds for a change in mind about the garment type or size you have chosen.

We have done our best to provide you with as much information about the garment type and fit – visit this page for more details.

While it's unfortunate that your order arrived late for your event, we cannot provide a refund. We have done our best to provide as much information as possible for you to decide how long it will take for your order to be printed and shipped. We also cannot be held responsible for any orders that are delayed or lost during delivery.

To avoid missing out, we recommend ordering with plenty of time before your big day!

Products and stock

As the largest print fulfiller in Australia, we keep a wide range of garments on-hand at our warehouse. Everything we have in stock is marked on the website with a yellow "3-5 days" sticker, or just shop from the "Same Day" collection in our menu. We also source On Request items (marked with a pink "5-10 days" sticker) that can be ordered from several of our suppliers.

Gildan are our entry level brand and we've marked some of their products as our "budget" items. We recommend using these for gag gifts and garments that you're only going to wear a few times. Gildan garments, while super comfy, don't always have the smoothest product surface, which means they don't print as cleanly as some of our other brands. You may notice a few fibres sitting up in the print, or that the colours aren't super vibrant. If you're after a high quality print result, we'd recommend upgrading to different brands.

We consider AS Colour our premium range as their garments are manufactured using a soft brushed cotton which creates a super smooth print surface. The smoother the print surface, the smoother the print. They have a great range of colours and the product quality is always great and really consistent across different lines. We keep some AS Colour products in our warehouse which means we can do a quick turnaround on their basic products.

We're currently only carrying the Ringer Tees from Ramo. They're a great mid-weight tee and print really well.

My Account

If you were a customer of ours before October 2022 and find that you can't access your account anymore it's because we have transitioned to a new site. This means rather than bringing across old and inactive customer data we have decided to hit reset and start fresh!

Everything you enter on our website is stored safely and securely and we will never pass on your details to any third party. If you would like more information, click here to view our privacy policy.

For new and old customers we recommend to create a new account before you make your first purchase with us. As we have recently transitioned to a new website we have not brought across old customer data and information.

If you're still having trouble logging in, contact us.

Orders before October 2022 have now been archived. To re-order you will need to upload your artwork again. But don't worry, our new website will save your artwork for next time (when logged in to your account)!

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible.

Be sure to include your order number (if you have one).

Please email us at info@tasmanclothing.com.au

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